Return Policy

 

Our goal is to make our products right for you.

We make our returns easy and simple!

 

Accessories- Free Returns Minus Shipping

Pillows

Our pillows can be returned within 30 days of delivery. We make them to last and to be adjustable to your needs. Our pillows are made with a zipper cover and we suggest removing some fill to adjust to your liking! 

Please return your pillow in the original packaging. We will issue a full refund once we receive it. 

Sheets, Duvet Covers, Mattress Pads

It can be returned within 30 days of purchase. Once we receive it at our warehouse, a full refund will be issued. 

Mattresses & Toppers-120 Days Sleep Trial

Our hope is to make our mattresses and toppers right for you. If it’s too firm or too soft, please contact us, and we will figure out your best comfort together. 

Comfort Exchange

A 60-day latex layer exchange. $99 charge for each layer that needs to be exchanged, and we will put a hold on your card. You will have 30-days to send back the current layers, and when we receive the current layers, we will ship out the new layers and release the funds back to you. 

Mattresses & Toppers Return

 Our mattresses must be returned in excellent condition before the 120-day trial ends. Please contact us at support@purerest.com

 

Custom Orders: No refunds or returns